4GB of data
1 month contract
from
£12.00
20GB Data
1 month contract
from
£20.00
Unlimited Data
1 month contract
from
£25.00
All deals
1 month contract
from
£6.00

Who are GiffGaff?

GiffGaff are a low-cost virtual mobile network provider which means that they don’t have their own phone network. Instead they run off of O2’s network infrastructure in order to deliver 2G, 3G and 4G coverage to their customers.  They are a flexible network with no contract options and the ability to use it purely on a Pay-As-You-Go basis without a monthly minimum spend.

Why choose GiffGaff?

GiffGaff works in a slightly different way from most other network providers. They don’t offer traditional phone contracts, instead GiffGaff offers what they call Goodybags, which are monthly pay-as-you-go SIM only deals.

The good thing about their Goodybags is that you’re not locked into any kind of contract, meaning you can change to a different Goodybag each month (or even change network altogether).

GiffGaff also offer phone deals, but again in a slightly different manner to other networks. Their mobile deals mean you buy an unlocked SIM-free phone that you pay for on a monthly basis, and then you combine that with a Goodybag of your choice. As the phone is unlocked, you can switch to another deal or even another provider at any time.

How much do their deals cost?

GiffGaff’s SIM-only deals start from £6 per month for their most basic package of 500MB of data, 300 minutes and 500 of texts. If you want more data, minutes or texts, you’ll have to spend more. Luckily, at the end of the month GiffGaff send you an email detailing what Goodybag is best for your predicted usage.  

The full list of prices is as shown on the table:

Price per month

Data

Minutes

Texts

£6

500MB

300

500

£8

2GB

500

Unlimited

£10

3GB

Unlimited

Unlimited

£12

4GB

Unlimited

Unlimited

£15

8GB

Unlimited

Unlimited

£20

20GB

Unlimited

Unlimited

£25

Always On

Unlimited

Unlimited

Coverage, roaming and speeds

Since GiffGaff is based on O2’s network, it offers coverage around pretty much 99% of the UK. You can check the coverage and network status here. In terms of speed, you’ll generally get 14.5Mbps in download speeds, fast enough for almost everything you could want to do on the internet.

If you do a lot of travelling, there’s no need to worry – with GiffGaff you’ll have coverage in 37 countries, including all of the EU and other selected destinations.

What’s their customer service like

In terms of customer service, it’s mainly operated by their own customers. Members answer queries and help other customers out when they are stuck. In return for helping, members are rewarded with points that can be converted into cash, credit or donated to a charity.

For bigger issues, you can talk to GiffGaff agents, but responses can take around 24 hours.

Verdict

GiffGaff does things a little differently, offering great packages at great prices. Their customer support can take a little while which can be a little bit annoying, but they offer one of the most flexible services on the market.

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