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How it works

Step 1: Enter your details

Simply enter your name, postcode, and email address - we'll take it from there.

Step 2: Let Hoppy do the work

We'll compare energy suppliers and show you the best deals

Step 3: Time to start saving

Confirm that you'd like to switch with us and we'll tell your new supplier. Just sit back, relax, and start saving.

If you have any questions or need help finding a deal, don't hesitate to call us: 020 3828 7053 (standard call charges apply).

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Gas & Electricity FAQs

How are service ratings calculated?

Switching suppliers isn't only about the cheapest tariff. Many customers want to know about other important things like customer service. The service ratings in our results tables give a guide to the level of service you can expect from a supplier using an easy-to-understand star system:  

1 star = very poor 

2 stars = poor 

3 stars = average 

4 stars =good 

5 stars = excellent 

Ratings are calculated using Citizens Advice stats. They include the number and severity of customer complaints received, customer service availability and the quality of their online services. The service ratings were last updated in July 2017.

Where do Hoppy's energy deals come from?

Working with energyhelpline's mega-powerful comparison engine gives us detailed info on energy tariffs available across the market. Hoppy also gives access to small independent providers you can’t always find on the major comparison websites.

What does 'dual fuel' mean?

Dual fuel is another term for ‘gas and electricity’. A lot of customers find it easier to manage both fuels with one supplier and suppliers often offer discounts when you choose to have both fuels supplied by them.

What are the different meter types?

Meters come in different shapes and sizes. There’s the prepayment meter where you pay for your energy in advance and ‘top up’ your meter. Standard meters –  the most common meter type – allow you to pay for your gas and electricity by cash, card or direct debit. Economy 7 electricity meters charge different rates for day and night usage, the night time rate will be cheaper.  

A word on smart meters. The government wants the majority of homes across the UK to have a smart meter installed. If you don’t have one already, these meters deal directly with energy suppliers, meaning there’s no need to send meter reads and your bills should be more accurate as you’ll only pay for what you use.

What does ‘standard variable’ mean?

A standard variable tariff is an energy supplier’s core tariff. They don’t have an end date. Ofgem’s data shows that standard variable tariffs are often more expensive than fixed tariffs so it’s definitely worth getting a quote for a new deal if you’re on one of these tariffs.

Should I pay by Direct Debit?

According to Ofgem, more than 50% pay their energy bills using Direct Debit. It’s quick and easy and you can spread payments equally over the length of your tariff. This means that even though you’re likely to use more energy in the winter and less in the summer, your payments will be the same. Your supplier will tell you how your DD is calculated and you’ll have regular reviews to make sure you’re not paying too little or too much.

When my fixed tariff expires, how can I renew it?

Your supplier will give you plenty of notice before your fixed tariff ends and tell you your options. You can either choose another fixed tariff from your existing supplier or switch to a new deal with a new supplier. If you don’t do anything you’ll lapse onto your supplier’s standard variable tariff and these are the more expensive ones.

It’s also worth noting that, once you receive your renewal notification from your supplier, you are free to switch without penalties – even if your current tariff has exit fees.

How can I switch energy supplier?

There are lots of ways. You can visit a supplier’s website directly or give them a call. Alternatively, use a price comparison website (like Hoppy!) You’ll get the most accurate quotes if you have your most recent bill handy.

Once you choose a new tariff, your new supplier will contact your old one so you don’t have to.

How long does it take to switch energy supplier?

It should take no longer than 3 weeks to switch over to your new energy supplier. Most energy companies in the UK are signed up to the Energy Switch Guarantee, this means that the process will be handled by the supplier and must be completed within 21 days.

If there are any issues – such as if you have any outstanding debt – you’ll be notified during the switch process.

There is also a 14-day cooling off period, which means you can switch again without penalty in the first two weeks. Offering complete peace of mind.

Will my gas or electricity supply be interrupted while switching?

No, there will be no interruption. When switching, only your energy supplier will change, so no need to worry about your supply being cut-off or additional work needing to be done. Once you've switched over, your new energy bill will come from your new supplier.

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