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How it works

Step 1: Enter your details

Simply enter your name, postcode, and email address - we'll take it from there.

Step 2: Let Hoppy do the work

We'll compare energy suppliers and show you the best deals

Step 3: Time to start saving

Confirm that you'd like to switch with us and we'll tell your new supplier. Just sit back, relax, and start saving.

If you have any questions or need help finding a deal, don't hesitate to call us: 020 3828 7053 (standard call charges apply).

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Gas and electricity FAQs

What’s an exit fee?

Suppliers sometimes charge exit fees if you want to leave a fixed energy tariff contract before it ends.

How do I know prices won't go down after I switch?

Energy prices have risen steadily over the last few years, with only the odd dip. They're affected by so many different factors that it's almost impossible to predict what’s going to happen in the short-term. Trends suggest that prices will continue to rise in the long-term, so it’s important to regularly compare suppliers' tariffs and switch to save money.

What are the different meter types?

Meters come in different shapes and sizes. There’s the prepayment meter where you pay for your energy in advance and ‘top up’ your meter. Standard meters –  the most common meter type – allow you to pay for your gas and electricity by cash, card or direct debit. Economy 7 electricity meters charge different rates for day and night usage, the night time rate will be cheaper.  

A word on smart meters. The government wants the majority of homes across the UK to have a smart meter installed. If you don’t have one already, these meters deal directly with energy suppliers, meaning there’s no need to send meter reads and your bills should be more accurate as you’ll only pay for what you use.

How long does it take to switch energy supplier?

It should take no longer than 3 weeks to switch over to your new energy supplier. Most energy companies in the UK are signed up to the Energy Switch Guarantee, this means that the process will be handled by the supplier and must be completed within 21 days.

If there are any issues – such as if you have any outstanding debt – you’ll be notified during the switch process.

There is also a 14-day cooling off period, which means you can switch again without penalty in the first two weeks. Offering complete peace of mind.

What’s a Tariff Information Label or TIL?

TILs show all the key info relating to the tariff such as name, end date, exit fees and unit rates. They’re available on your bills and annual statements.

Can I trust Hoppy and energyhelpline?

Yes. Hoppy helps Thousands of people save millions of pounds on bills every year by switching through energyhelpline. They were one of the first comparison sites so they’ve built up in-depth knowledge of the energy industry. They’re completely impartial, comparing deals from all UK suppliers, so you can rest assured you're getting the best deals out there. 

All electricity and gas price comparisons follow the Ofgem Confidence Code, a voluntary code of practice that governs energy comparison websites, and means they have to treat you fairly.

You can contact their friendly team at any point, before, during or after your switch. Call them on 0800 074 0745 or email [email protected]

Will my gas or electricity supply be interrupted while switching?

No, there will be no interruption. When switching, only your energy supplier will change, so no need to worry about your supply being cut-off or additional work needing to be done. Once you've switched over, your new energy bill will come from your new supplier.

What’s a fixed tariff?

Fixed tariffs have fixed price rates per kilowatt hour, and an end date. Some are short term fixed – usually for a year – and some are fixed for longer. Fixed tariffs protect homes from energy price rises.

Should I pay by Direct Debit?

According to Ofgem, more than 50% pay their energy bills using Direct Debit. It’s quick and easy and you can spread payments equally over the length of your tariff. This means that even though you’re likely to use more energy in the winter and less in the summer, your payments will be the same. Your supplier will tell you how your DD is calculated and you’ll have regular reviews to make sure you’re not paying too little or too much.

Who are Ofgem?

Ofgem is the energy regulator. It stands for ‘Office of Gas and Electricity Markets’. Their remit is to protect the interests of energy consumers by promoting value for money and the security of supply. They supervise markets and ensure competition. Ofgem also ensure the delivery of government schemes.

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